Hootsuite Debug Bundle

Overview

Collect Hootsuite API connectivity status, social profile health, scheduled post state, and OAuth token validity into a single diagnostic archive. This bundle helps troubleshoot failed post scheduling, disconnected social accounts, media upload errors, and API authentication problems.

Debug Collection Script

#!/bin/bash
set -euo pipefail
BUNDLE="debug-hootsuite-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE"

# Environment check
echo "=== Hootsuite Debug Bundle ===" | tee "$BUNDLE/summary.txt"
echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$BUNDLE/summary.txt"
echo "HOOTSUITE_API_KEY: ${HOOTSUITE_API_KEY:+[SET]}" >> "$BUNDLE/summary.txt"
echo "HOOTSUITE_ACCESS_TOKEN: ${HOOTSUITE_ACCESS_TOKEN:+[SET]}" >> "$BUNDLE/summary.txt"

# API connectivity — user profile endpoint
HTTP=$(curl -s -o /dev/null -w "%{http_code}" \
  -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \
  https://platform.hootsuite.com/v1/me 2>/dev/null || echo "000")
echo "API Status: HTTP $HTTP" >> "$BUNDLE/summary.txt"

# User profile and social profiles
curl -s -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \
  https://platform.hootsuite.com/v1/me > "$BUNDLE/me.json" 2>&1 || true
curl -s -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \
  https://platform.hootsuite.com/v1/socialProfiles > "$BUNDLE/profiles.json" 2>&1 || true

# Scheduled posts and rate limit headers
curl -s -D "$BUNDLE/rate-headers.txt" -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \
  "https://platform.hootsuite.com/v1/messages?limit=10&state=SCHEDULED" > "$BUNDLE/scheduled-posts.json" 2>&1 || true

tar -czf "$BUNDLE.tar.gz" "$BUNDLE" && rm -rf "$BUNDLE"
echo "Bundle: $BUNDLE.tar.gz"

Analyzing the Bundle

tar -xzf debug-hootsuite-*.tar.gz
cat debug-hootsuite-*/summary.txt                  # Auth + connectivity
jq '.data[] | {id, type, socialNetworkId}' debug-hootsuite-*/profiles.json  # Connected accounts
jq '.data[] | {id, state, scheduledSendTime}' debug-hootsuite-*/scheduled-posts.json
grep -i "ratelimit\|retry" debug-hootsuite-*/rate-headers.txt

Common Issues

Symptom	Check in Bundle	Fix
API returns 401	summary.txt shows HTTP 401	OAuth token expired; re-authorize via Hootsuite app OAuth flow
Social profile disconnected	profiles.json shows missing or error-state profile	Re-connect the social account in Hootsuite dashboard > Social Accounts
Scheduled post failed	scheduled-posts.json shows FAILED state	Check media URLs are accessible; verify profile has posting permissions
Rate limited (429)	rate-headers.txt shows Retry-After	Reduce scheduling frequency; batch post creation requests
Missing profiles	profiles.json returns fewer accounts than expected	Check team permissions; verify plan supports connected account count

Automated Health Check

async function checkHootsuite(): Promise<void> {
  const token = process.env.HOOTSUITE_ACCESS_TOKEN;
  if (!token) { console.error("[FAIL] HOOTSUITE_ACCESS_TOKEN not set"); return; }

  const res = await fetch("https://platform.hootsuite.com/v1/me", {
    headers: { Authorization: `Bearer ${token}` },
  });
  console.log(`[${res.ok ? "OK" : "FAIL"}] API: HTTP ${res.status}`);

  if (res.ok) {
    const profiles = await fetch("https://platform.hootsuite.com/v1/socialProfiles", {
      headers: { Authorization: `Bearer ${token}` },
    });
    const data = await profiles.json();
    console.log(`[INFO] Connected profiles: ${data.data?.length ?? 0}`);
  }
}
checkHootsuite();

Prerequisites

• An incident ID, bounded collection window, approved restricted destination, and a draft-only sandbox profile.
• A redaction policy excluding tokens, post copy, media, handles, audience data, and account metadata before evidence leaves the runtime.

Instructions

1. Collect only status, latency band, schedule state, configuration revision, quota headers, and opaque profile/post correlation IDs.
2. Verify redaction before packaging and stop if copy, media, or account fields cannot be proven absent.
3. Compare aggregate results to baseline, encrypt the bundle at the approved location, and grant minimum access.
4. Record owner/deletion date, then remove temporary evidence after the incident window.

Output

Create a bundle manifest with incident ID, collection window, checks run, opaque correlation IDs, aggregate metrics, revision, destination, owner, and retention. Copy, media, handles, and credentials are prohibited.

Error Handling

Stop for failed redaction, unknown destination, or a command that could publish or expose account content. Record the missing evidence class and escalate; do not bypass safeguards.

Examples

incident=inc-opaque-21; window=15m; profile=sandbox-brand; schedule=failed; latency=p95-420ms; destination=restricted-support; retention=7d is a useful redacted bundle summary.

Resources

• Hootsuite Status

Next Steps

See hootsuite-common-errors.